CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
H&L Automotive has been great. Honest and reliable mechanics. Really good customer service! I highly recommend this repair shop. They are good people Todd V |
Mike is an absolutely awesome mechanic! Went to another shop that wanted to remove the dash to fix the problem for big $$$. Mike was able to diagnose and repair the issue without it costing a fortune to fix. Professional, personable, and customer satisfaction is the best way to describe H&L automotive. Steve P |
Mike was prompt and professional. Explained other things with my car that were an issue and options thoroughly. I will definitely go back! Amy M |